Account Configuration
Greeting and quick replies
August 2026
Quick answers
- What is the greeting in Engage?
A proactive message when the chat panel opens. Configure it under Widget → Greeting.
Also asked as: open and greet; welcome message.
- What are effective greetings?
Prompt the visitor to type a product, feature, or topic that appears on indexed pages. That reply is the retrieval query. Example: What product or feature are you interested in today? Avoid Hi, how can I help you today? because the next message is too vague to match content.
Also asked as: greeting examples; good greeting copy; welcome message examples; effective greeting; autogreet examples.
- What are quick replies?
Tappable prompts visitors can send to start common intents. Configure under Widget → Quick replies. Use labels that appear on indexed pages, such as a product name, a feature name, or Pricing.
Also asked as: suggested replies; starter prompts; quick reply examples.
Related searches: AutoGreet Engage · quick replies chatbot · proactive chat message · suggested questions widget · effective greetings · greeting examples · welcome message examples
Widget → Greeting, greeting when the panel opens.
Widget → Quick replies, short prompts aligned with content on your site.
Greeting examples
The visitor's first typed reply is what Engage retrieves against. Write a greeting that makes them enter a product, feature, or topic you actually index (Manage → Indexed pages).
Use
- What product or feature are you interested in today?
- Which plan or feature should I look up on this site?
- Name the product, setup step, or topic you want to know about.
Skip
- Hi, how can I help you today?
- Let me know if you have any questions.
- Want to hop on a call?
The first two Skip lines produce vague replies (help, questions) that rarely match a page. The third is not a content query.
You can add more than one greeting under Widget → Greeting (sequential follow-up messages). Keep each line prompting the same kind of retrievable words.
Quick reply examples
Taps should send words that exist on indexed pages.
- Pricing
- [Your product name]
- [A feature name you publish]
Test with Share preview test codes.