Account Configuration
Greeting and quick replies
June 2026
Quick answers
- What is the greeting in Engage?
A proactive message when the chat panel opens. Configure it under Widget → Greeting.
Also asked as: open and greet; welcome message.
- What are quick replies?
Tappable prompts visitors can send to start common intents. Configure under Widget → Quick replies.
Also asked as: suggested replies; starter prompts.
Related searches: AutoGreet Engage · quick replies chatbot · proactive chat message · suggested questions widget
Widget → Greeting, greeting when the panel opens.
Widget → Quick replies, short prompts aligned with content on your site.
Test with Share preview test codes.