Account Configuration
Notifications and leads
June 2026
Quick answers
- How do I get emailed when Engage captures a lead?
Enable alerts in Manage → Alerts and add recipient addresses. Use send test notification to verify delivery.
Also asked as: lead alert email.
- What counts as a lead in Engage?
A visitor where Engage captured name, email, or phone during chat. Partial contact info still counts.
Also asked as: contact captured; qualified lead.
- Where do I see past leads?
Engage → Leads and conversation views in the portal.
Also asked as: lead list; conversations with contact.
Related searches: Engage lead email · chatbot lead notification · alert when visitor leaves email · lead captured
Manage → Alerts, enable notifications and add recipients.
Send a test notification to confirm mail flow.
Review captured contacts under Engage → Leads.