Widget & Visitor Experience
Chat persistence and Forget me
June 2026
Quick answers
- Can I disable storing visitor chat history?
Yes. Use chat persistence controls in Engage → Manage when your policy requires minimized retention for new sessions.
Also asked as: turn off persistence; anonymous chat.
- Can visitors delete their own chat session?
Where enabled, the widget may show a Forget me control that clears the visitor session for your site.
Also asked as: Forget me button; clear conversation.
- Where is privacy policy for visitors?
Link your site privacy policy near the widget and publish Scale2Rev legal terms linked from your contracts.
Also asked as: visitor privacy; GDPR widget.
Related searches: Forget me chatbot · clear chat history Engage · chat persistence · visitor privacy widget · disable chat storage
Operator controls
Configure persistence in Engage → Manage according to your privacy policy.
Visitor Forget me
When enabled, visitors can clear their session without contacting support.